Privacy Policy

En español: Este documento legal está disponible en inglés, que es la versión oficial. Si tienes preguntas, escríbenos a privacy@autoaccidentconnection.com o llama al (628) 238-5532 y te atendemos en español.

Introduction

This Privacy Policy describes how Auto Accident Connection (“Company,” “we,” “us,” or “our”), a brand of True Care Marketing, LLC, collects, uses, and shares your personal information when you use our Site or services. By using the Site, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use the Site.

Questions? Contact us at privacy@autoaccidentconnection.com or by mail at 3379 Peachtree Road NE, Suite 655 Atlanta, GA 30326.

1. What Information Do We Collect?

Information You Provide Directly

When you complete an intake evaluation on the Site, we collect personal information that you voluntarily provide, which may include:

• Full name
• Email address
• Phone number
• Mailing address
• State where your accident occurred
• Time frame of your accident
• Whether you have already retained legal representation
• Whether you have sought medical treatment
• Other details about the circumstances of your accident

We may expand the information we collect about your accident in the future as our intake process evolves. All information you provide must be accurate, complete, and current.

Sensitive Information

We collect only the personal information that is reasonably necessary to connect you with a licensed personal injury attorney, and we collect information about your accident, your injuries, and your medical treatment only where it is necessary for that purpose.

Some of the information we collect may be considered sensitive, including details about your auto accident, physical injuries, and medical treatment. We collect this information only as necessary to facilitate a connection between you and a licensed personal injury attorney, and with your consent by virtue of your voluntary submission.

Information Collected Automatically

When you visit the Site, we automatically collect certain technical information, including:

• IP address
• Browser type and version
• Device type and operating system
• Referring URLs
• Pages viewed and time spent on the Site
• General location data derived from your IP address

This information is used for security, analytics, and to improve the performance of the Site.

Information From Third Parties

We may supplement the information you provide with data from public databases, marketing partners, and other third-party sources, including mailing addresses, phone numbers, and intent or behavioral data, for the purpose of improving our services and outreach.

2. How Do We Process Your Information?

We process your personal information for the following purposes:

• To match you with licensed personal injury attorneys in our network who may be able to assist with your claim.
• To deliver and facilitate the services you request through the Site.
• To respond to your inquiries and provide support.
• To send you administrative communications about our services, policies, or terms.
• To send you marketing and promotional communications, where permitted and in accordance with your preferences. You may opt out at any time.
• To protect the security of the Site and prevent fraud.
• To analyze usage trends and improve the Site and our services.
• To comply with applicable legal obligations.
• To operate a joint attorney advertising program in which participating attorneys pay a fee for inclusion. Auto Accident Connection is not a law firm and does not provide legal advice. Participating attorneys are independent and are solely responsible for the legal services they provide.

3. TCPA Consent and Communications

By submitting your information through the intake form on this Site, you expressly consent to be contacted by Auto Accident Connection and/or our attorney network partners regarding your potential legal claim. We reserve the right to contact you, and our partners may also contact you, via:

• Live telephone calls
• Text messages (SMS)
• Prerecorded messages
• Artificial or AI-generated voice messages
• Automated telephone dialing systems (autodialers)

This contact may be made to the phone number you provide, even if that number appears on a federal or state Do Not Call registry. Consent to receive such communications is not a condition of receiving any services through this Site.

Opting Out

You may opt out of text message communications at any time by replying STOP to any message you receive.

Our Attorney Network Partners

We connect you with a law firm or attorney in our network based on your state and the circumstances of your claim. You may not learn the identity of the specific law firm until you are connected with it. A list of the law firms and attorney network partners that may contact you is available at https://autoaccidentconnection.com/partner-network/

Mobile Information

No mobile information, including phone numbers and SMS opt-in data, will be sold or shared with third parties for their own marketing or promotional purposes. Information may be shared with subcontractors who support our services, such as technology providers, solely to facilitate those services. SMS consent and opt-in data will not be used for any purpose inconsistent with this Policy.

We will not share your opt-in to an SMS campaign with any third party for purposes unrelated to providing you with the services of that campaign. We may share your Personal Data, including your SMS opt-in or consent status, with third parties that help us provide our messaging services, including but not limited to platform providers, phone companies, and any other vendors who assist us in the delivery of text messages.

Email Communications and CAN-SPAM

Any commercial email communications sent by us or on our behalf in connection with your use of the Site are subject to the CAN-SPAM Act. You may opt out of receiving commercial email communications from us at any time by following the unsubscribe instructions included in any such email. Opt-out requests will be honored promptly. Please note that attorney network partners who contact you via email operate independently and are solely responsible for their own compliance with applicable email laws.

4. When and With Whom Do We Share Your Information?

We may share your personal information in the following circumstances:

• Attorney Network Partners. We share your intake information with licensed personal injury attorneys and law firm representatives for the purpose of facilitating a case evaluation. A list of our current attorney partners is available at https://autoaccidentconnection.com/partner-network/
• Service Providers. We share data with third-party vendors and service providers who support the operation of the Site, including website hosting providers, analytics tools, form processing platforms, and marketing technology providers. These parties are contractually obligated to use your data only as directed by us.
• Affiliate and Marketing Partners. We may share data with affiliate marketing programs and advertising networks to facilitate targeted advertising and referral programs.
• Business Transfers. In the event of a merger, acquisition, or sale of all or a portion of our business, your information may be transferred as part of that transaction.
• Legal Requirements. We may disclose your information when required by law or to protect the rights, property, or safety of the Company, our users, or others.

We do not sell your personal information to unaffiliated third parties for their own independent marketing purposes outside of the disclosures described in this Policy. All of the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

5. Do We Use Cookies and Other Tracking Technologies?

Yes. We and our third-party partners may use cookies, web beacons, pixels, and similar tracking technologies to collect information about your interactions with the Site. These technologies help us:

• Maintain the security and functionality of the Site
• Analyze traffic and usage patterns
• Deliver and measure the effectiveness of advertising campaigns
• Enable retargeting and remarketing through platforms such as Google and Meta

Google Analytics

We use Google Analytics to track and analyze Site usage. Google Analytics may collect information such as how often you visit the Site, what pages you visit, and what other sites you visited prior to arriving. You can opt out of Google Analytics tracking by visiting https://tools.google.com/dlpage/gaoptout. For more information on Google’s privacy practices, visit https://policies.google.com/privacy.

You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the Site.

TrustedForm / Consent Verification

We use ActiveProspect’s TrustedForm Certify technology to independently document users’ consent to be contacted and maintain evidence regarding how online inquiries are generated.

TrustedForm technology may be embedded on webpages and forms through which you interact with Auto Accident Connection. When TrustedForm is present, it may collect and document information associated with your interaction with that page, including page or landing-page URL, mouse movements and clicks, information entered into form fields, a snapshot or record of the webpage, IP address, browser and HTTP header information, device and operating-system information, dates and times, time spent on the page, consent language and disclosures presented, form-submission activity, and other interactions associated with the webpage and submission.

TrustedForm may create a certificate documenting the circumstances surrounding the consumer’s interaction and consent and may utilize session-replay functionality to document interactions occurring on pages where its technology is installed.

We use TrustedForm information and certificates for documenting consent, verifying inquiry sources, compliance verification, fraud and bot detection, data-entry validation, quality assurance, responding to complaints or disputes, and maintaining evidence regarding consumer requests and consent.

TrustedForm is provided by ActiveProspect, Inc., which acts as a service provider in connection with the TrustedForm service.

For additional information, review the TrustedForm Privacy Notice at https://activeprospect.com/trustedform-privacy-notice/ and ActiveProspect Privacy Policy at https://activeprospect.com/privacy-policy/.

Microsoft Clarity

We use Microsoft Clarity to record and analyze how users interact with the Site, including session recordings, mouse movements, clicks, and scrolling behavior. This data helps us understand how the Site is used and improve its performance. Microsoft Clarity may collect personal information as part of this process. This data is processed by Microsoft and is subject to Microsoft’s Privacy Policy, available at https://privacy.microsoft.com/privacystatement. By using the Site, you consent to the collection and use of this data by us and by Microsoft.

6. Do We Use AI Tools?

We may use third-party artificial intelligence tools internally to analyze aggregated data and improve our services. When we do, any personal information involved is handled in accordance with this Privacy Policy and our agreements with those third-party providers. We do not use AI to make automated decisions about your legal eligibility or claim outcome.

7. How Long Do We Keep Your Information?

We retain your personal information for as long as necessary to fulfill the referral purpose for which it was collected and to comply with our legal obligations. We may retain your information in our systems indefinitely unless you request that we delete it. Upon a verified deletion request, we will remove or anonymize your personal information unless retention is required by law.

To request deletion of your data, email us at privacy@autoaccidentconnection.com

8. How Do We Keep Your Information Safe?

We implement reasonable technical and organizational security measures designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of electronic transmission or storage is 100% secure. While we do our best to protect your information, we cannot guarantee absolute security. You submit information through the Site at your own risk and should only do so within a secure environment.

9. Do We Collect Information From Minors?

No. The Site is intended solely for users who are at least 18 years of age. We do not knowingly collect personal information from anyone under 18. If we become aware that we have inadvertently collected information from a minor, we will take prompt steps to delete it. If you believe we may have collected information from a minor, please contact us at privacy@autoaccidentconnection.com.

10. What Are Your Privacy Rights?

Depending on your state of residence, you may have the following rights regarding your personal information:

• The right to know what personal information we collect and how it is used
• The right to access a copy of your personal information
• The right to correct inaccuracies in your personal information
• The right to request deletion of your personal information
• The right to opt out of the sale or sharing of your personal information
• The right to opt out of targeted advertising
• The right to non-discrimination for exercising any of these rights

Withdrawing Consent

If you wish to withdraw your consent to our processing of your personal information, including your TCPA consent, you may do so by contacting us at privacy@autoaccidentconnection.com Please note that withdrawing consent does not affect the lawfulness of processing that occurred prior to withdrawal.

Opting Out of Marketing

You may opt out of marketing communications at any time by replying STOP to any text message.

To exercise any of your privacy rights, email us at privacy@autoaccidentconnection.com. We may verify your identity before processing your request and respond in accordance with applicable law.

11. Controls for Do-Not-Track Features

Most web browsers include a Do-Not-Track (“DNT”) setting that signals your preference not to be tracked online. There is currently no uniform industry standard for recognizing or honoring DNT signals, and we do not currently respond to DNT signals. If a standard is adopted that we are required to follow, we will update this Policy accordingly.

California law requires us to disclose how we respond to DNT signals. As noted, we do not currently respond to them.

12. Do United States Residents Have Specific Privacy Rights?

If you are a resident of California, Colorado, Connecticut, Delaware, Florida, Indiana, Iowa, Kentucky, Maryland, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Rhode Island, Tennessee, Texas, Utah, or Virginia, you may have additional rights under your state’s privacy laws, including the right to access, correct, delete, or obtain a copy of your personal information, and the right to opt out of the sale or sharing of your personal information for targeted advertising purposes.

Categories of Personal Information Collected

In the past twelve months we have collected the following categories of personal information:

• Identifiers (name, email, phone number, IP address)
• Personal information under California Customer Records statute (name, contact information)
• Accident and injury-related information (sensitive)
• Internet or network activity information (browsing behavior, page views)
• Geolocation data (derived from IP address)
• Inferences drawn from collected information

Categories of Personal Information Sold or Shared

In the past twelve months we have sold or shared the following categories of personal information with licensed attorneys and law firm representatives and affiliate marketing programs:

• Identifiers
• Personal information under California Customer Records statute
• Accident and injury-related information
• Internet or network activity information
• Geolocation data
• Inferences drawn from collected information

All of the above categories exclude text message originator opt-in data and consent; this information will not be shared with any third parties.

How to Exercise Your Rights

Submit a request to privacy@autoaccidentconnection.com. We may require verification of your identity before processing your request. You may designate an authorized agent to submit a request on your behalf with written proof of authorization.

Appeals

If we decline your request, you may appeal by emailing us at privacy@autoaccidentconnection.com. If your appeal is denied, you may file a complaint with your state attorney general.

13. Do We Make Updates to This Policy?

Yes. We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The “Last Updated” date at the top of this page will reflect the most recent revision. We encourage you to review this Policy periodically. Continued use of the Site after any update constitutes your acceptance of the revised Policy.

14. How Can You Review, Update, or Delete Your Data?

To review, update, or request deletion of your personal information, write us at privacy@autoaccidentconnection.com with your request and enough identifying information for us to locate your record. We will respond in accordance with applicable law. Deletion requests will be honored unless retention is required by law or legitimate business necessity.